Frequently Asked Questions

Short answers to what people actually ask. If yours is not here, write to store@wearandchill.com — we reply within one business day.

Ordering and payment

What can I pay with?

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. Prices are in USD and you are charged once, when the order is placed.

Will I pay customs or import duty?

No. We ship within all 50 US states, DC and Puerto Rico and nothing crosses a border on the way to you. Any sales tax we must collect is shown at checkout before you pay.

Delivery

How long does it take?

We process in 1 to 2 business days, then transit takes 3 to 15 business days — so 4 to 17 business days in total from the day you order.

Why is the window that wide?

Because some items ship from a domestic warehouse and arrive quickly, and others come directly from the maker and take longer. We would rather give you the honest range than quote the fast end and miss it.

What does shipping cost?

Nothing. Shipping is free on every order, with no minimum and no surcharge at checkout.

Where do you not ship?

APO/FPO addresses and US territories other than Puerto Rico.

How do I track it?

A tracking number is emailed as soon as the parcel moves. A parcel scans at each handover rather than continuously, so a quiet day or two is normal. If nothing has updated for more than five business days, write to us with your order number and we will chase the carrier.

Returns

How long do I have?

30 days from delivery, for anything unopened and unused in its original packaging with seals intact.

What can you not take back?

For hygiene reasons, anything that has been opened or used — pillows, pillowcases, sheets, silk and bonnets included. If an item is faulty we will replace or refund it regardless; send photographs.

Who pays return shipping?

customer pays, except where the item arrived damaged, faulty or not as described.

When do I get my money?

Within 10 business days of us approving the return, back to the method you paid with.

The products

What size pillow or bedding do I need?

Every listing states its measurements in the standard US sizes. Pillow listings also state the fill and the shape, because height is what usually decides whether a pillow suits you.

Is the silk real mulberry silk?

Yes, and where the maker declares a momme weight we publish it. Where they do not, the listing says so rather than quoting a number we cannot verify.

Does cooling bedding actually work?

It moves heat away from you rather than holding it, which makes a noticeable difference if you sleep hot. It is not air conditioning, and we are not going to tell you it is.

Will this help my back or my neck?

We sell bedding, not medical devices. A pillow at the right height for how you sleep is more comfortable than one at the wrong height, and that is as far as we will put it. If you have a diagnosed condition, ask someone qualified rather than a shop.

Anything else

Can I change or cancel an order?

If it has not shipped, yes — write to store@wearandchill.com with your order number. Once it is with the carrier we cannot recall it, but you can still return it.

Do you have a shop?

No. Geex Depot LLC is online only; the address on our pages is a registered business address.